The NOC code for a general customer service representative in Canada is 64409 — “Other customer and information services representatives” — classified under TEER 4. This is the code that applies to most call centre, retail, and general customer support roles that aren’t specific to a bank or financial institution.
If you’re job hunting, filling out a Job Bank profile, or checking whether your work experience counts toward an immigration program, this is the code you’re likely looking for.
NOC 64409 at a Glance
| Detail | Information |
|---|---|
| NOC Code | 64409 |
| Occupation Title | Other customer and information services representatives |
| TEER Category | 4 |
| Typical Education | Secondary school, sometimes some college |
| Skilled for Express Entry? | No (TEER 4 does not qualify for FSW, CEC, or FST) |
An Important Distinction: 64409 vs. 64400
There are actually two related NOC codes here, and mixing them up is a common mistake:
- 64409 — Other customer and information services representatives. This covers general customer service work in retail, telecommunications, insurance, utilities, and contact centres.
- 64400 — Customer services representatives, financial institutions. This is a separate code specifically for customer service roles inside banks, credit unions, and trust companies — things like processing deposits, withdrawals, and account transactions.
If you work in a bank or credit union, 64400 is likely the more accurate code. If you work in a general call centre, retail environment, or utility/insurance support role, 64409 applies.
Main Duties Under NOC 64409
Typical responsibilities include:
- Answering enquiries and providing information about an organization’s goods, services, and policies
- Receiving and processing payments and service requests
- Investigating and resolving customer complaints
- Updating customer accounts and records
- Receiving credit and employment applications in some settings
- Providing information by phone or in person regarding schedules, rates, regulations, and policies
Typical Requirements
- Completion of secondary school is usually required
- Some employers may require completion of college or other post-secondary coursework
- Prior clerical or sales experience can sometimes substitute for formal education requirements
Customer Service Representative TEER Level — Why It’s TEER 4
TEER 4 occupations typically require only a secondary school diploma or several weeks of job-specific, on-the-job training — no post-secondary credential is generally required. That places customer service representative roles one level below occupations like administrative assistants (TEER 2) or bookkeepers (also TEER 2), which typically require a college diploma or multi-year apprenticeship.
What TEER 4 Means for Immigration
This is the detail that trips a lot of people up: TEER 4 does not qualify as skilled work experience for Canada’s three main federal Express Entry programs — Federal Skilled Worker, Canadian Experience Class, and Federal Skilled Trades. Only TEER 0 through TEER 3 count toward those specific streams.
That doesn’t mean a customer service background closes every door. Some Provincial Nominee Programs and the Atlantic Immigration Program have historically accepted broader TEER ranges, so it’s worth checking program-specific requirements rather than assuming Express Entry is the only route. For a full breakdown of how TEER levels affect eligibility across different programs, see our pillar guide on NOC codes explained.
If you’re applying to work in Canada from abroad and want to understand how a role like this fits into the bigger picture of work permits and immigration streams, our guide to jobs in Canada for foreigners covers the available pathways in more depth.
Frequently Asked Questions
What is the NOC code for a customer service representative? The general customer service representative NOC code is 64409, TEER 4. Bank and financial institution customer service roles use a separate code, 64400.
Does customer service work count for Express Entry? Not directly. TEER 4 occupations, including 64409, don’t qualify as skilled work experience for the Federal Skilled Worker, Canadian Experience Class, or Federal Skilled Trades programs, which require TEER 0–3.
What’s the difference between NOC 64409 and 64400? 64409 covers general customer service roles (retail, telecom, insurance, contact centres). 64400 is specifically for customer service representatives working inside banks and financial institutions.
Do I need a college diploma to work as a customer service representative? No. This is a TEER 4 occupation, which typically only requires a secondary school diploma and some on-the-job training.
Key Takeaways
- General customer service representative = NOC 64409, TEER 4
- Bank/financial institution customer service reps use a different code, 64400
- TEER 4 does not qualify for Express Entry’s three main federal programs
- Requirements are typically secondary school plus on-the-job training, no diploma required